Secure Communication Protocol
Why No Contact Form
This website does not deploy web-based contact forms. Contact forms introduce attack surfaces for cross-site scripting (XSS), automated spam injection, and credential phishing. All communication routes through direct corporate email addresses instead.
⚠️ This Is Not a Casino.
We do not have access to your betting history, deposits, withdrawals, bonus balances, or self-exclusion status. We cannot process refund requests, unlock frozen accounts, or intervene in operator disputes. If you need player support, contact the customer service team of the specific AGCO-registered or provincially regulated operator where you hold an account. If the operator fails to resolve your complaint, escalate to the AGCO (Ontario) or your provincial regulator.
Department Directory
Data Protection Officer
privacy@razorshark.ca PIPEDA subject access requests, Right to Erasure requests, GA4 opt-out inquiries, cookie policy questions, and OPC correspondence.
Response: within 30 calendar days (PIPEDA statutory deadline)
Compliance & Legal
compliance@razorshark.ca AGCO regulatory inquiries, advertising standards disclosures, intellectual property and fair dealing notices, DMCA takedown requests, and affiliate agreement queries.
Response: within 10 business days
Technical / Sysadmin
sysadmin@razorshark.ca HTML5 rendering issues, iFrame embed failures, PWA installation faults, SSL certificate queries, and sitemap/crawl-related matters.
Response: within 5 business days
External Regulatory Escalation
If you believe this website violates Canadian privacy law, gambling advertising regulations, or intellectual property rights, you may contact the relevant authority directly:
Office of the Privacy Commissioner (OPC)
Data protection and PIPEDA complaints
priv.gc.ca → Alcohol and Gaming Commission of Ontario (AGCO)
iGaming operator and advertising compliance (Ontario)
agco.ca → Ad Standards Canada
Advertising content and responsible gambling messaging
adstandards.ca → 